Refund policy
Return & Refund Policy
Because our products are made to order, we are unable to accept returns or exchanges for wrong size, wrong color, buyer’s remorse, or change of mind. Please review all product details, size charts, colors, and shipping information carefully before placing your order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery at contact@studiokhaos.com.
Please include:
- Your order number
- A clear photo of the issue
- A photo of the full item
- A photo of the packaging label, if applicable
- A brief description of the problem
Once we review the issue, we’ll work to provide a replacement or refund when eligible.
For approved damaged or manufacturing-defect claims, we use the photos you provide and do not require you to mail the item back. There is no return-shipping or restocking fee for these claims.
Returns & Exchanges
Since each item is custom printed after purchase, we do not accept returns or exchanges for:
- Incorrect size selection
- Incorrect color selection
- Change of mind
- Buyer’s remorse
- Items ordered by mistake
- Personal preference regarding fit or style
Please make sure to check the size chart and product description before ordering.
Order Issues
If you receive the wrong item, wrong size, wrong color, or there is a manufacturing issue with your order, contact us at contact@studiokhaos.com within 30 days of delivery so we can review and resolve the issue.
Lost or Delayed Packages
If your order is delayed, appears lost, or is marked delivered but you cannot find it, email contact@studiokhaos.com with your order number. Studio Khaos LLC will investigate the concern, review available tracking and delivery information, and work with you and, where appropriate, the carrier or production partner to determine what happened.
For confirmed loss in transit, Studio Khaos LLC will provide a replacement or refund. This remedy is not conditional on our receiving reimbursement or another remedy from the carrier, Printify, or any other supplier.
Packages marked delivered but reported missing will be investigated and assessed separately on a case-by-case basis. A delivered scan does not automatically result in denial of a claim.
Incorrect Address
Please make sure your shipping address is correct before placing your order. Delivery problems caused by an incorrect or incomplete address supplied by the customer will be investigated and assessed separately on a case-by-case basis.
Refunds
Approved refunds will be issued to the original payment method within 5 business days after approval. After we issue a refund, bank or payment-provider posting time is separate. Refunds processed through Shopify Payments can take up to 10 business days to appear in your account; timing for other payment methods varies.
Do Not Send Items Back Without Contacting Us
Please do not send items back without first contacting us at contact@studiokhaos.com. Unauthorized returns may not be accepted or refunded.
Nothing in this policy limits rights or remedies that cannot be excluded under applicable law, including applicable rights concerning shipping delays, cancellation, and refunds. Reporting periods or procedures stated in this policy do not shorten any statutory period or remove any mandatory right or remedy.