Terms of service

OVERVIEW

Welcome to Studio Khaos! Studio Khaos is operated by Studio Khaos LLC. The terms "we", "us" and "our" refer to Studio Khaos LLC. Studio Khaos LLC operates this online store at https://shop.studiokhaos.com and website, including all related information, content, features, tools, products and services to provide you, the customer, with an online shopping experience (the "Services"). Studio Khaos is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy (https://shop.studiokhaos.com/policies/privacy-policy). If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

Section 1 ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

Section 2 OUR PRODUCTS

Our products are made to order using print-on-demand production. Please review each product description, size chart, color selection, and shipping information before ordering.

We aim to describe and show our products accurately. Reasonable differences in displayed color or appearance can result from screen settings, lighting, or device configuration. These differences do not excuse a defective item, an incorrect item, or a material difference from the product description applicable to your order.

Returns for subjective preferences, including the size or color you selected or a change of mind, are addressed in our Refund Policy. Nothing in this section disclaims our product descriptions, express product promises, remedies for damaged, defective, misprinted, or incorrect items under that policy, the confirmed-transit-loss remedy in Section 5, or mandatory rights under applicable law.

We may update product descriptions for future orders, discontinue products, or limit quantities offered. Changes to a listing do not retroactively change the description or express promises applicable to an order already accepted.

Section 3 ORDERS

When you place an order, you are making an offer to purchase. Studio Khaos reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Studio Khaos confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as Studio Khaos may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e‑mail, billing address, and/or phone number provided at the time the order was made.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy (https://shop.studiokhaos.com/policies/refund-policy).

Purchases may be made for personal or household use, or for legitimate business, club, or team use. The personal, non-commercial-use wording in Section 6 does not prohibit ordinary use of the Services to place these permitted orders; it does not authorize commercial exploitation of store content. You represent and warrant that your purchases are not for commercial resale or export.

Section 4 PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes or shipping charges. Applicable charges are displayed at checkout.

Studio Khaos LLC operates online only. Prices offered by third parties may differ from those in this store. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.

Section 5 SHIPPING AND DELIVERY

We currently offer shipping within the United States only. Production and delivery estimates, where shown, should be reviewed before placing an order. Estimated delivery dates are not guaranteed.

If your order is delayed, appears lost, or is marked delivered but you cannot find it, email contact@studiokhaos.com with your order number. Studio Khaos LLC will investigate the concern, review available tracking and delivery information, and work with you and, where appropriate, the carrier or production partner to determine what happened.

For confirmed loss in transit, Studio Khaos LLC will provide a replacement or refund. This remedy is not conditional on our receiving reimbursement or another remedy from the carrier, Printify, or any other supplier.

Packages marked delivered but reported missing, and delivery problems caused by an incorrect or incomplete address supplied by the customer, will be investigated and assessed separately on a case-by-case basis. A delivered scan does not automatically result in denial of a claim.

The remedy for confirmed transit loss stated in this section is not limited by general warranty disclaimers or limitations of liability elsewhere in these Terms. Nothing in this section limits rights or remedies that cannot be excluded under applicable law, including applicable rights concerning shipping delays, cancellation, and refunds.

Section 6 INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Studio Khaos, its affiliates or licensors and are protected by U.S. and foreign patent, copyright and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of Studio Khaos, Shopify or any third party. Unauthorized use of the Services may be a violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved by Studio Khaos.

Studio Khaos's names, logos, product and service names, designs, and slogans are trademarks of Studio Khaos or its affiliates or licensors. You must not use such trademarks without the prior written permission of Studio Khaos. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

Section 7 OPTIONAL TOOLS

You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service.

Section 8 THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third party sites, you do so at your own risk.

We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party.

Section 9 RELATIONSHIP WITH SHOPIFY

Studio Khaos is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Studio Khaos. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Studio Khaos, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Studio Khaos.

Section 10 PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed at https://shop.studiokhaos.com/policies/privacy-policy, and certain personal information may be subject to Shopify's Privacy Policy, which can be viewed at https://www.shopify.com/legal/privacy/app-users. By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you. Review our privacy policy (https://shop.studiokhaos.com/policies/privacy-policy) for more details on how we, Shopify, and our partners use your personal information.

Section 11 FEEDBACK

For this section, “Feedback” means reviews and suggestions you intentionally submit as store feedback. It does not include private customer-support messages, order or account information, or personal information unrelated to the review or suggestion.

You retain ownership of your Feedback. You grant Studio Khaos LLC a nonexclusive, royalty-free license to use, reproduce, display, and reasonably format that Feedback solely to present submitted reviews, evaluate suggestions, improve relevant products and store services, and inform customers about the store and its products. We may use service providers to handle Feedback on our behalf solely for these purposes. This license does not permit unrelated uses, sale of your Feedback as a separate product, or publication of private support correspondence. Formatting or editing must not materially alter the meaning of your Feedback.

You must have the rights needed to submit your Feedback and grant this limited license. Reviews must reflect your honest experience or opinion, and any compensation or incentive connected with a review must be disclosed. Do not impersonate another person, misrepresent the source of a submission, or include malware, unlawful content, or content that infringes another person’s intellectual property or privacy rights.

Honest negative reviews, lawful criticism, and good-faith complaints are permitted. We will not remove or suppress a review solely because it is negative or critical, or use these Terms to penalize lawful, honest criticism. We may moderate spam, threats, unlawful harassment, privacy violations, infringing submissions, or material unrelated to the review or suggestion.

Submission of Feedback does not itself create an obligation for us to pay for it, adopt a suggestion, or respond individually. This does not change how private customer-service requests are handled or limit mandatory consumer rights.

Section 12 ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on or in the Services that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

Section 13 PROHIBITED USES

You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm Studio Khaos, Shopify or users of the Services, or expose them to liability.

Nothing in this section prohibits lawful, honest criticism, including negative reviews or good-faith complaints about the store, its products, or the Services.

Normal browsing, accessibility tools, legitimate search indexing of publicly available content, approved integrations, and shopping agents authorized by the customer and operating under Section 14 are permitted. These uses are not prohibited merely because they involve automated access or ordinary copying needed to display, access, or index the Services. Permission does not extend to access to nonpublic information or actions beyond the customer’s or integration’s authorization.

You agree not to: (a) upload or transmit viruses, malware, or other malicious code; (b) engage in abusive scraping, bulk data harvesting, unauthorized collection or tracking of personal information, or unauthorized commercial exploitation of the Services or their content; (c) spam, phish, pharm, impersonate another person or entity, or falsely claim authority to act for someone; (d) overload, disrupt, or materially interfere with the Services or other users’ access; or (e) bypass authentication, authorization, security checks, access restrictions, or other controls. Permitted indexing and integrations must respect applicable access restrictions, published crawler directives, and reasonable rate limits. We reserve the right to suspend, restrict, or terminate access if these Terms are violated.

Section 14 AGENTS

14.1 This section applies to software or services that act autonomously or semi-autonomously on a person’s behalf or instructions (“Agents”), including authorized shopping agents.

14.2 Customers may use Agents to browse, compare products, and perform shopping actions they have authorized, subject to these Terms and applicable platform permissions. An Agent must stay within the customer’s authorization and must not place orders, change account information, or access another person’s information without the relevant authorization. Integrations must operate within their approved permissions. Use of accessibility tools and legitimate search indexing does not require individual approval merely because it is automated.

14.3 Agents must identify their automated nature through supported platform or integration disclosure mechanisms where available and respond truthfully when asked whether an interaction is automated or human. They must not deliberately conceal their identity, impersonate a person, falsely claim to be human, or misrepresent their authority. Agents are not required to modify HTTP headers when their browser or tools do not support that capability. Using ordinary browser controls does not by itself constitute impersonation.

14.4 Agents must comply with Section 13, respect applicable access restrictions and reasonable rate limits, and protect account credentials and personal information they are authorized to handle. They must not bypass security or authorization controls, evade blocks, or circumvent human-verification requirements. If an interaction requires verification by the customer, the Agent must allow the customer to complete it through the supported process.

14.5 We may limit or restrict an Agent’s access to protect security, privacy, service availability, or compliance with these Terms. An Agent must stop or comply with the restriction if its customer withdraws authorization or we direct it to stop or limit access.

Section 15 TERMINATION

We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

Section 16 DISCLAIMER OF WARRANTIES

Website features and tools may not always be uninterrupted, timely, or error-free. General informational content is not a substitute for professional advice where such advice is needed.

These qualifications concern operation of the website and general informational content. They do not disclaim the accuracy of our product descriptions or express product promises, impose a blanket “as is” condition on physical products, or exclude applicable product warranties or consumer rights.

The remedies for damaged, defective, misprinted, or incorrect items described in our Refund Policy and the confirmed-transit-loss remedy in Section 5 remain available according to their terms. Nothing in this section limits rights or remedies that cannot lawfully be excluded.

Section 17 LIMITATION OF LIABILITY

To the extent permitted by applicable law, Studio Khaos LLC excludes liability for indirect or consequential losses, including lost business profits or lost business opportunities, arising solely from use of website features or general informational content.

This exclusion does not apply to direct losses, personal injury, product-liability claims, losses caused by our negligence or misconduct, breach of our express product promises, remedies for damaged, defective, misprinted, or incorrect items under our Refund Policy, or the confirmed-transit-loss remedy in Section 5.

Nothing in this section excludes or limits liability or any consumer right or remedy that cannot lawfully be excluded or limited.

Section 18 INDEMNIFICATION

To the extent permitted by applicable law, you are responsible for reasonable losses, damages, and expenses, including reasonable legal fees, incurred by Studio Khaos LLC in a third-party claim, but only to the extent that the claim is caused by your unlawful or intentional misconduct, your material breach of these Terms, or content you submit that infringes a third party’s rights.

This obligation does not apply to claims caused by Studio Khaos LLC’s conduct, negligence, breach of its obligations, or the conduct of persons for whom it is responsible. Where both parties contribute to a claim, your responsibility is limited to the portion caused by the conduct specified above. No indemnity obligation arises merely from accessing the store, making ordinary lawful use of it, raising a good-faith complaint, or exercising consumer rights.

We will give you reasonably prompt written notice of a covered claim and a reasonable opportunity to participate in or assume its defense with suitably qualified counsel reasonably acceptable to us. Late notice reduces your responsibility to the extent it materially prejudices your defense. Both parties will provide reasonable cooperation, and defense costs must be reasonable and related to the covered claim.

Neither party may settle a covered claim in a way that imposes an admission of fault, payment obligation, or other obligation on the other party without that party’s prior written consent, which must not be unreasonably withheld. If we elect to control the defense, we will consult with you and obtain your prior written agreement before incurring defense costs we seek to recover from you. These provisions do not limit rights that cannot lawfully be waived.

Section 19 SEVERABILITY

Nothing in these Terms overrides rights or remedies that cannot be excluded under applicable law. General disclaimers, liability exclusions, and indemnity provisions do not override our express product promises, the remedies for damaged, defective, misprinted, or incorrect items in our Refund Policy, or the confirmed-transit-loss remedy in Section 5.

Reporting periods or procedures stated in our policies do not shorten any statutory period or remove any mandatory right or remedy.

If a provision of these Terms is found unlawful or unenforceable, it will apply only to the extent permitted by law or, if necessary, be severed. The remaining provisions continue to apply to the extent permitted by law.

Section 20 WAIVER; ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 21 ASSIGNMENT

You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.

Section 22 GOVERNING LAW

These Terms of Service and any separate agreements under which we provide the Services are governed by and construed in accordance with the laws of the State of Illinois and applicable federal law. This choice of law does not deprive you of protections under mandatory consumer laws that apply to you and cannot lawfully be waived.

Subject to applicable law and any legally required venue, disputes arising from these Terms may be brought in state or federal courts of competent jurisdiction in Illinois. This clause does not require you to bring a claim in Illinois if applicable law gives you a non-waivable right to bring it elsewhere, and does not limit any other consumer right or remedy that cannot lawfully be waived.

Section 23 HEADINGS

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 24 CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.